Frequently Asked Questions
  • 1. How does timed auction work?

    We receive our vehicles from a number of top insurers in South Africa. We hold online timed auctions every week, where you can bid on a car you want to buy. If your price is the highest among all the bidders, once the timed auction period is over, the car will be reserved for you to buy.

  • 2. What is registration and how do I do it?

    In order for you to bid on any timed auction vehicle - you'll need to register with us on our site. A R5000 deposit will be required before you can bid on your vehicle.
    We also need your full contact details so we can contact you.

  • 3. How do I pay for a vehicle?

    We accept cash payments instore, eft payments or direct deposits at the bank.

  • 4. When do you pay for the vehicle?

    Payment must be made within 48 hours once notified that your offer was the highest bid. Banking details will be communicated to you through our marketing department.
    Once the money reflects in our bank account the vehicle can be collected. Proof of payment to be e-mailed to: and use the Lot number as your reference number when making the payment. If payment is not made within the 48 hrs you will forfeit your deposit and a new deposit needs to be made if you want to bid again.

  • 5. What charges are made as fees and administration?

    There are no hidden fees or charges. all prices excludes vat. Therefore when you bid take note you are bidding with a vat exclusive amount – so take your vat to be added into consideration.

  • 6. What are the vehicle codes?

    We sell vehicles of two code types:

    • Code 2: These are second hand used vehicles that have had one or more previous owners, or they've been recovered after having been stolen or they have been in a minor accident.

    • Code 3: These are Code 1 or Code 2 vehicles that have been involved in an accident and are unfit to use on the road. These cars have been structurally damaged and need substantial rebuilding before they can be deemed roadworthy.

  • 7. What about delivery and collection?

    You'll need to arrange all vehicle collections. Should you need them, we have towing suppliers available at an additional cost to you. Please ask our staff for more information.

  • 8. Where can I see the list of vehicles on auction?

    You can see the vehicles on auction either on our website on the timed auction page

  • 9. Any refunds?

    Note all vehicles are sold voetstoots and no refunds will be given.

  • 10. Disclaimer

    Hallmark auto purchases vehicles from insurance companies and will advertise as per the assessor’s report. Hallmark does not inspect the vehicle from a mechanical point of view. Therefore we are not responsible for the vehicle and any other fault findings on the vehicle sold to you. Vehicle is sold voetstoots